Politique de confidentialité
Privacy Policy
Last updated: February 18, 2026
Veltrix Pets operates this store and website, including all data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Veltrix Pets uses Shopify technology to provide the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably identify you.
Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):
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Contact details: name, address, billing address, shipping address, phone number, and email address.
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Financial information: credit/debit card numbers, payment card information, transaction details, payment confirmations, and other payment-related information.
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Account information: username, password, security questions, preferences, and settings.
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Transaction information: items viewed, added to cart, saved to wishlist, purchased, returned, exchanged, or canceled, and prior transactions.
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Communications: information you provide when contacting customer service or submitting complaints.
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Device information: device, browser, network connection information, IP address, and unique identifiers.
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Usage information: interactions with the Services, including how and when you access or browse them.
Sources of Personal Information
We may collect personal information from:
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Directly from you: when you create an account, place an order, contact us, or otherwise provide information.
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Automatically through the Services: including through cookies and similar technologies.
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Service providers: when they process personal information on our behalf.
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Partners or other third parties.
How We Use Your Personal Information
We may use your personal information to:
Provide, Personalize, and Improve the Services
Including processing payments, managing orders, arranging shipping, facilitating returns and exchanges, maintaining your account, sending account notifications, and providing personalized product recommendations.
Marketing and Advertising
Sending promotional communications via email, SMS, or postal mail, and displaying targeted ads based on your interactions with the Services.
Security and Fraud Prevention
Authenticating accounts, detecting and preventing fraud, illegal or malicious activities, and maintaining service security.
Communicate with You
Providing customer support, responding to inquiries, and maintaining our business relationship.
Legal Compliance
Complying with applicable laws, responding to legal requests, enforcing our Terms of Service, and protecting our rights and users.
How We Disclose Personal Information
We may disclose your personal information:
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To Shopify, service providers, and vendors who perform services on our behalf (IT management, payment processing, shipping, analytics, customer support, cloud storage).
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To marketing and business partners for advertising and promotional purposes, in accordance with their privacy policies.
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When you direct or consent to disclosure, such as through social media integrations.
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Within our corporate group or affiliates.
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In connection with business transactions (e.g., merger, insolvency).
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To comply with legal obligations or protect rights and safety.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information related to your access and use of the Services to provide and improve them.
Information you submit may be shared with Shopify and third parties located in other countries. Shopify may also use data from your interactions with our store and other merchants to provide advanced features.
Shopify is responsible for certain processing activities. For more information, please review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their policies before providing personal information.
Children’s Data
The Services are not intended for minors. We do not knowingly collect personal information from children under the age defined by applicable law. If you believe a minor has provided us with personal information, please contact us to request deletion.
Security and Retention
No security system is completely secure. We cannot guarantee absolute security of your information. We recommend avoiding insecure channels for sensitive information.
We retain personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have the following rights:
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Right of Access – Request access to personal information we hold about you.
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Right to Deletion – Request deletion of your personal information.
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Right to Correction – Request correction of inaccurate information.
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Right to Data Portability – Request a copy of your data and transfer to a third party.
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Right to Opt-Out of Sale or Targeted Advertising – Where applicable under privacy laws.
You may also manage promotional email preferences via the unsubscribe link in our emails.
To exercise your rights, contact us using the details below. We may verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country of residence.
Where required, we use recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) or equivalent safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date, and changes will be made in accordance with applicable law.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at: