Conditions d’utilisation
TERMS OF SERVICE
Veltrix Pets
GENERAL DESCRIPTION
Welcome to Veltrix Pets. The terms “we,” “us,” and “our” refer to Veltrix Pets. Veltrix Pets operates this store and website, including all information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Veltrix Pets uses Shopify technology, which enables us to provide you with the Services.
The following terms and conditions, together with all policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use our Services.
SECTION 1: ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any product or service, you may be required to provide certain information, such as your email address, billing address, payment method, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer, sell, or assign your account to another person.
SECTION 2: OUR PRODUCTS
We have made every effort to display as accurately as possible the products and services available in our online store. However, colors and product appearance may vary depending on your device and screen settings.
We do not guarantee that the quality or appearance of products or services you purchase will meet your expectations or be identical to those displayed online.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities by person, geographic region, or jurisdiction.
SECTION 3: ORDERS
When you place an order, you are making an offer to purchase. Veltrix Pets reserves the right to accept or reject your order at its sole discretion. Your order will not be accepted until we confirm acceptance. Payment must be received and processed before order acceptance.
Please review your order carefully before submission, as cancellation requests may not be possible once an order is accepted.
Purchases are subject to returns or exchanges only in accordance with our Refund Policy [LINK].
You represent and warrant that purchases are for personal or household use only and not for resale or export.
SECTION 4: PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be stated in your order confirmation email.
Unless otherwise stated, prices do not include taxes, shipping, handling, customs duties, or import fees.
You agree to provide current, complete, and accurate purchase and account information and to promptly update such information as necessary.
You represent and warrant that:
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The payment information provided is accurate and complete;
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You are authorized to use the payment method;
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Your payment provider will honor the charges; and
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You will pay all charges incurred, including shipping and applicable taxes.
SECTION 5: SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by shipping carriers, customs processing, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6: INTELLECTUAL PROPERTY
All content included in the Services — including trademarks, logos, text, graphics, images, videos, audio, product reviews, and design — is the property of Veltrix Pets, its affiliates, or licensors and is protected by U.S. and international intellectual property laws.
You may not reproduce, distribute, modify, publicly display, or exploit any content without prior written consent.
Unauthorized use may violate intellectual property laws. All rights not expressly granted are reserved.
The names, logos, product names, designs, and slogans of Veltrix Pets are trademarks of Veltrix Pets. Shopify’s name and logo are trademarks of Shopify. All other trademarks belong to their respective owners.
SECTION 7: OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or endorsements.
We assume no liability arising from your use of optional third-party tools.
SECTION 8: THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for examining or evaluating third-party content and assume no liability for materials, products, or services of third parties.
Your use of third-party websites is at your own risk.
SECTION 9: RELATIONSHIP WITH SHOPIFY
Veltrix Pets uses Shopify technology to provide the Services. However, all sales are made directly between you and Veltrix Pets.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Veltrix Pets, including injury, damage, or loss resulting from purchased products or services. You expressly release Shopify and its affiliates from any claims related to transactions with Veltrix Pets.
SECTION 10: PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that you have read these policies.
SECTION 11: COMMENTS
If you submit comments, feedback, suggestions, or other materials (“Comments”), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, and distribute such Comments for any purpose.
You are solely responsible for your Comments and their accuracy.
SECTION 12: ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders without prior notice.
SECTION 13: PROHIBITED USES
You may not use the Services for unlawful purposes, to violate laws, infringe intellectual property rights, transmit harmful code, commit fraud, or interfere with security features.
We reserve the right to suspend or terminate accounts for violations.
SECTION 14: TERMINATION
We may terminate your access to the Services at any time without notice. Obligations incurred prior to termination remain in effect.
SECTION 15: DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee uninterrupted or error-free service.
Some jurisdictions do not allow certain warranty exclusions, so some limitations may not apply to you.
SECTION 16: LIMITATION OF LIABILITY
To the fullest extent permitted by law, Veltrix Pets and its affiliates shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products.
SECTION 17: INDEMNIFICATION
You agree to indemnify and hold harmless Veltrix Pets, Shopify, and their affiliates from any claim arising out of your breach of these Terms or violation of any law or third-party rights.
SECTIONS 18–23
Divisibility, waiver, assignment, governing law, headings, and changes to these Terms shall apply as described in the original structure and remain legally binding.
These Terms shall be governed by the federal or state courts of the jurisdiction in which Veltrix Pets operates.
SECTION 24: CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Business Name: Veltrix Pets
Email: VeltrixPets.store@gmail.com
Business Address: [INSERT BUSINESS ADDRESS]
Business Phone Number: [INSERT PHONE NUMBER]
Business Registration Number: [INSERT REGISTRATION NUMBER]
VAT Number: [INSERT VAT NUMBER]