Politique d’expédition
🐾 Shipping Policy – Veltrix Pets
At Veltrix Pets, we are committed to delivering your pet products safely and quickly. Please review our shipping policy below.
📦 Order Processing
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All orders are processed within 1–2 business days after payment confirmation.
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Orders are not processed or shipped on weekends or holidays.
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During high-demand periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
🚚 Shipping Times
Estimated delivery time: 2–4 business days.
We work hard to ensure fast delivery. However, delivery times may vary slightly due to carrier delays or unforeseen circumstances beyond our control.
💲 Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly indicated on our website.
📦 Order Tracking
Tracking information will be sent via email once your order has shipped.
Please allow up to 24 hours for tracking updates to appear.
❗ Delays or Lost Packages
Veltrix Pets is not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.
If your order is significantly delayed or appears lost, please contact us at:
We will gladly assist you.
📍 Incorrect Shipping Address
Please ensure your shipping address is correct at checkout.
Veltrix Pets is not responsible for orders shipped to incorrectly provided addresses.